July 14, 2006
Call centers and cheap labor
CHEAP labor in the Philippines and other developing countries is fueling all those outsourcing ventures and call centers, everyone knows that by now. So many young Pinoy adults, even the fresh-out-of-college, and even some undergrads, are pursuing the dream for a seat at some call center or the other since two years back like it were the Golden Fleece itself.
Few, if any, of these aspirants mind if, as economists and other labor analysts often say, they are actually gettting a relatively (by international hiring rate standards) lower pay than their call center counterparts in the United States, UK or even Hongkong. Dollar is a dollar is a dollar,no matter how the total pay compares lowly with that paid in the same currency to others. What they’d do– twist their
native
tongue this way and that just to get the perfect American slang or the English tight upper lip inflection and nasal twang right over the phone — to land a job as CC hiree.
And now comes news from the US of A, saying the American Senate, bothered obviously by all the labor outsourcing of their bigger companies and subsidiaries, plans to make a law to compel these companies to disclose their actual business locations out of the country to their clients. Something like an Information Act.
If this means anything, it’s a plus and minus thing. Plus, because it means our locals don’t have to be training that hard anymore just to sound like Brits or Norte Amerikanos while transacting with clients on the phone — and therefore a more relaxed training module for them; and minus because it could very well lead to an even reduced total take-home pay than what they’re getting at present since the “supremacist aura” of an American or British accent is gone, which actually ups their ante.
Whatever, the Philippines will always be a cheap source of labor and technology.That’s for good or bad






